How Counselling Sessions Work

You can have a single session, a short course of sessions over a few weeks, or a longer course that lasts for several months/years.

Counselling can take place:

Over the phone

On-line through LIVE chat

How We Work

Please note that sessions are via Zoom, Skype or phone only.

1. Disclosure

Please read this statement to know where we stand on rights, responsibilities, confidentiality and more.

2. Consent

Please fill in the consent form. This will help me prepare for your session.

3. Payment

Paypal and credit card payments accepted. Funds must be received before commencement of sessions.

4. Appointment

Jo will contact you to arrange a time that is mutually convenient for our session.

1. Counselling Information and Disclosure

Counselling is a relationship that works in part because of clearly defined rights and responsibilities held by each person.

This frame helps to create the safety to take risks and the support to become empowered to change.

As a client in counsel, you have certain rights that are important for you to know about because this is your counselling. There are also certain limitations to those rights that you should be aware of.

As a counsellor, I have corresponding responsibilities to you.

To ensure excellent clinical care, as your counsellor I may seek consultation with other professionals as needed.

Your confidentiality will be protected by limiting the identifying information which is disclosed.

Also, to provide you with the highest quality care, your counsellor may discuss other treatment options with you, including referring you to a community organization that may better serve your needs.

Any questions or concerns regarding your treatment should be discussed with your counselor. You are free to leave counselling at any time (after full payments have been made).

Complaints:

If you’re unhappy with what’s happening in your counselling, I hope you’ll talk about it with me so that I can respond to your concerns. I will take such criticism seriously, and with care and respect.

You are also free to discuss your complaints about me with anyone you wish, and do not have any responsibility to maintain confidentiality about what I do that you don’t like, since you are the person who has the right to decide what you want kept confidential.

My responsibilities to you as your counsellor:

Confidentiality except for certain specific exceptions described below.

You have the absolute right to the confidentiality of your counselling.

I cannot and will not tell anyone else what you have told me, or even that you are in counselling with me without your prior written permission.

I may legally speak to another health care provider or a member of your family about you without your prior consent, but I will not do so unless the situation is an emergency. I will always act to protect your privacy even if you do release me in writing to share information about you.

You may direct me to share information with whomever you choose, and you can change your mind and revoke that permission at any time.

You may request anyone you wish to attend a counselling session with you.

 

Electronic transmission of information about you:

Whenever I transmit information about you, it will be done with special safeguards to ensure confidentiality.

If you elect to communicate with me by email, please be aware that email is not completely confidential. All emails are retained in the logs of your or my internet service provider. While under normal circumstances no one looks at these logs, they are, in theory, available to be read by the system administrator(s) of the internet provider. Any email I receive from you, and my responses that I send to you, will be printed out and kept in your records.

Your legal exceptions to your right to confidentiality:

If I have good reason to believe that you will harm another person, I must attempt to inform that person and warn them of your intentions. I must also contact the police and ask them to protect your intended victim.

If I have good reason to believe that you are abusing or neglecting a child or vulnerable adult, or if you give me information about someone else who is doing this, I must inform child protective services and/or adult protective services.

If I believe that you are in imminent danger of harming yourself, I may legally break confidentiality and call the police or the crisis team. I am not obligated to do this and would explore all other options with you before I took this step. If at that point you were unwilling to take steps to guarantee your safety, I would call the crisis team.

The next is not a legal exception to your confidentiality. However, it is a policy you should be aware of if you are in-couple counselling with me.

If you and your partner decide to have some individual sessions as part of the couples counselling, what you say in those individual sessions will be a part of the couples counselling, and can and probably will be discussed in our joined sessions. Do not tell me anything you wish kept secret from your partner.

I will remind you of this before beginning such individual sessions.

Record-keeping:

I keep very brief records, noting only that you have been here, what interventions happened in session, and the topics we discussed.

If you prefer that I keep no records, you must give me a written request to this effect for your file and I will only note that you attended counselling in the record.

I maintain your records in a secure location that cannot be accessed by anyone else.

You are also free to discuss your complaints about me with anyone you wish, and do not have any responsibility to maintain confidentiality about what I do that you don’t like, since you are the person who has the right to decide what you want kept confidential.

Termination of Counselling

You normally will be the one who decides when counselling will end, with three exceptions.

  • If we have a contract for a specific short-term piece of work, we will finish counselling at the end of that contract.
  • I am not in my judgment able to help you, because of the kind of problem you have or because my training and skills are in my judgement, not appropriate. I will inform you of this fact.
  • If you do/are violent, threaten, verbally or physically. Or harass me, the office staff, or my family, I reserve the right to terminate you unilaterally and immediately from treatment and contact the police.

Your responsibilities as a client

You are responsible for coming to your session on time and at the time we have scheduled.

Sessions last for 30 minutes or 1 hour. If you are late, we will end on time and not run over into the next person’s session (you will still pay for the session scheduled).

If you miss a session without cancelling, or cancel with less than twenty-four hours’ notice, you must pay for that session.

You are responsible for paying for your session before the session starts, unless we have made other firm arrangements in advance. My fees for a session are here.

If we decide to meet for a longer session, the fee will be $20.00 every ten minutes over time.

Emergency phone calls of less than ten minutes are normally free. However, if we spend more than ten minutes in a week on the phone, if you leave more than ten minutes worth of phone messages in a week, or if I spend more than ten minutes reading and responding to emails or texts from you during a given week, you will be charged $20.00 every ten minutes.

You are responsible for paying me that amount at that time.

I am not willing to have clients run a bill with me. I cannot accept barter for counselling.

If you refuse or don’t pay your debt, I reserve the right to give your name and the amount due to a collection agency.
You are also free to discuss your complaints about me with anyone you wish, and do not have any responsibility to maintain confidentiality about what I do that you don’t like, since you are the person who has the right to decide what you want kept confidential.

2. CONSENT

3. Session Pricing and Purchase

4. Appointment

Jo will contact you to arrange a time that is mutually convenient for our session.

EMAIL

listening-ear@mail.com

MOB

(+64) 02 111 37005
Please LIKE or follow